Privacy Policy

The controller is the operator of paky.io. Contact: [email protected]. The full legal name and registered address of the operator are shown on invoices and in the platform footer.

Account and company data: name, business e-mail, phone, company name, VAT/company ID, addresses, role.

Operational data: shipments, capacity, offers, bookings, messages, documents (e.g. CMR, proof of delivery), ratings, and, for driver mode, location pings you choose to share.

Payment data: handled by our payment provider (e.g. Stripe); we store references and status, not full card numbers.

Technical data: log data, device/browser information, and cookies (see our cookie banner).

We process data to provide and secure the platform and perform our contract with you (Art. 6(1)(b) GDPR); to comply with legal, tax, and accounting duties (Art. 6(1)(c)); and for our legitimate interests in operating, improving, and protecting the service, preventing fraud and platform bypass (Art. 6(1)(f)). Optional analytics run only with your consent (Art. 6(1)(a)).

To run a booking we share the necessary operational details between the matched carrier and shipper (contact details are revealed only after booking). We use processors acting on our instructions — e.g. hosting, payment (Stripe), e-mail delivery, and geocoding (OpenStreetMap/Nominatim) — under data-processing terms. We may disclose data where required by law.

Where a processor is outside the EEA, transfers are protected by appropriate safeguards such as the European Commission’s Standard Contractual Clauses or an adequacy decision.

We keep data for as long as your account is active and thereafter only as long as needed for the purposes above and to meet statutory retention periods (e.g. tax and accounting records), after which it is deleted or anonymised.

Subject to law, you have the right to access, rectify, erase, restrict, and port your data, and to object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it at any time without affecting prior processing.

To exercise your rights, contact [email protected]. You may also lodge a complaint with your supervisory authority — in the Czech Republic, the Office for Personal Data Protection (ÚOOÚ).

We use essential cookies needed to run the site, and — only with your consent — analytics cookies to improve it. You can manage your choice via the cookie banner.

We use appropriate technical and organisational measures to protect data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Policy; the current version is always published here. Questions or requests: [email protected].